TOTAL CARE
Adopting the service philosophy of “focus on customers” across the world.
Four Commitments to 24-hour Service
24-hour service; 24-hour response to customers’ visit, calls and letters; 24-hour repair and emergency parts dispatch; 24-hour on-site rescue service after request received.
Genuine Spare Parts
There are three genuine spare parts centers in three levels: FORLAND corporate spare parts center, regional spare parts centers and service stations, meeting the users’ needs.
Repair Once for All
The service stations are well equipped; Professional technicians are qualified and certified to secure repair quality - troubleshoot timely and repair once for all.Total Care Service
FORLAND builds differentiated service model to meet the customers’ working condition requirement.
Convenient Service Online booking via website, hot line or APP, etc.; Easy transport to and from the service outlets; Dense service network layout and the outlets are close to users.
Rational and Transparent Charges Publicize repair working hours,unit price and spare parts price; The users sign to accept repair items and contents; Free service within warranty period; Rational charging beyond warranty period.
Customer Care Value-added service on regular basis; Door-to-door maintenance Free maintenance training; considerate service for customers
BAIC FORLAND Motor Co., Ltd. FORLAND Sales Subsidiary